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Q & A

Q:
Do you take phone orders and online orders?
A:
Yes. Order online with aquasia.com. Send phone orders with product details (item number, quantity etc.) and buyer details (name, email address, phone number, full address etc.). Send orders to +605-3232523 from 9.00am - 6.00pm Monday-Friday. 
   
Q:
When will I receive an email confirmation for my order?
A:
You will receive an email confirmation of your order within minutes of completing your order online or with one of our friendly customer service specialists.
   
Q:
Which products on the aquasia.com are in stock?
A:
All products on the aquasia.com website are in stock.
   
Q:
How often do you receive new products?
A:
aquasia.com receives new product continuously. Our catalogs are constantly being updated with new products, but we may sell out very quickly. If you would like to be among the first to know when we receive new items or have sales, you may wish to consider to join as our member because you will automatically sign up for our newsletter when you register as member.
   
Q:
Can I return a purchased item?
A:
No, due to the nature of the items, all sales are final (no refund or exchange) 
Return / Exchange Conditions 
Unless we have grossly misrepresented the items
   
Q:
My order did not arrive, what do I do?
A:
If you received tracking information - should track online. If your product has not arrived within 3 days, then your order is most likely lost. Please contact us. We will need to report the incident to the courier company to commence the claim process. Then, it's our policy to refund the purchase price or replace the order.
   
Q:
Why is my order pending review?
A:
aquasia.com has a security program that automatically reviews any order which does not have a positive response for both AVS and CVV security identification. Your billing and shipping address must match the address on file with your issuing bank or credit card company. Also, the three digit code on the back of your credit card must match.
   
Q:
I received my item, but it's not what I ordered, what do I do?
A:
If the item(s) received does not match the order made with aquasia.com, we will replace your item or refund your purchase price and shipping as soon as the order is re-processed at our return facility. We will refund your shipping costs. Please contact us as soon as possible.
   
Q:
I received my item, but it's defective, what do I do?
A:
In the unlikely event that you receive an item in defective condition, please contact aquasia.com immediately upon receipt of the item. We will replace or refund your purchase price and shipping as soon as the order is re-processed at our return facility. All items must still meet all of our return guidelines in order to be accepted. Please be aware that we do not accept used items as we cannot guarantee how they will stand up to your particular usage. Please contact us as soon as possible.
   
Q:
How soon will my order be shipped?
A:
Within 48 hours upon received payment.
   
Q:
How do I know when my order has been received?
A:
We will send you an email confirming our receipt of your order and your order number. Keep this email for your records.
   
Q:
When can I expect my order?
A:
Within 5 days upon received payment.
   
Q:
Do you ship internationally?
A:
We welcome our international customers to our website and try to accommodate as much as possible in particular with low cost fast shipping. Most international customers are welcome to pay with their credit cards.

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Our Location

Address: Lot 13899, Kampong Pinji, New Pasir Puteh, 31650 Ipoh, Perak.
Tel: (605) 323 2523
Fax: (605) 323 6155
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.aquasia.com

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